RUN THE TEAM.
ROUTE THE READERS.
PROVE IT HAPPENED.

ReadOps is the day-to-day system a meter-reading contract runs on — attendance, route assignment, device custody, and safety compliance — built for supervisors working from a phone in the field, and an office that no longer has to guess what the team is actually doing.

Built and run daily by Fikelela Labour Services, currently reading the Tygerberg area for the City of Cape Town — not a software company guessing at the job.

The problem

The job outgrew the paper register

Most reading contracts are still coordinated the way they were ten years ago — and it shows up as exceptions nobody can find on time.

Right now, most contracts run on

  • A printed attendance sheet in a supervisor's bag
  • A WhatsApp group to find out who's off sick
  • A route spreadsheet nobody in the field can edit
  • A HIRA document from three years ago
  • A device log that's a notebook, if it exists at all

ReadOps replaces that with

  • A daily register every supervisor sees, locked once confirmed
  • Status colour-coded live — present, sick, absent, at a glance
  • Route assignment done on a phone, emailed to the municipality itself
  • A hazard register the office keeps current, not a PDF that ages out
  • An issued/returned checklist a device can't quietly go missing from
What's included

Three modules. One team.

Every module included for every client — no add-ons, no per-module upsell.

Operational

Run from the field

What a supervisor opens on their phone every morning.

  • Attendance Register
  • Portion Assignment
  • Device Management
  • Performance
Admin

Run from the office

What the office sets up once and controls ongoing.

  • Portions & MRUs
  • Work Calendar
  • Users & Logins
  • Supervisor Menu Access
  • Staff List
Health & Safety

Keep the contract compliant

The record an auditor or client actually wants to see.

  • HIRA
  • H&S Reps & Committee
Operational — a closer look

What a supervisor actually runs

01 / Attendance Register

Present, sick, absent — locked the moment it's confirmed

A supervisor marks the day's roster from their phone. Once confirmed, it locks and colour-codes — green, amber, red — so a glance tells the office who's out, and nobody can quietly edit yesterday's record.

Today's Roster — TH Area
A. NgcinganePRESENT
B. NyamelaSICK
C. MfekaABSENT
02 / Portion Assignment

Assign the route, split it if you must, flag it if it's unsafe

Every meter-reading unit gets a reader for the day. Split a route across two readers when the pool's too big for one, or mark an MRU "unsafe area" so it's on record that nobody was sent in — then submit straight to the municipality by email.

Portion 1 — Work Date 22 Sep
4000 · A. Ngcingane50 meters
4001 · B. Nyamela62 meters
4002 ⚠ Unsafe areano reader
03 / Device Management

Issued, returned, every device, every day

A printable weekly register per reading area — a supervisor ticks a device out in the morning and back in at night. When something goes missing, there's a paper trail that says exactly when.

Device G89088 — This Week
Mon out✓
Mon in✓
Tue out✓
Tue in—
04 / Performance

Every reader's progress, against last month, without chasing anyone for it

Reading percentage, meters read, and total unread, broken down reader by reader — pulled straight from the municipality's own ZDM57 stats and compared automatically against last month's cycle. A supervisor sees who's ahead, who's falling behind, and by how much, without waiting on a spreadsheet someone else has to build.

By Reader — This Cycle vs Last Month
A. Ngcingane94% (+6%)
B. Nyamela88% (+2%)
C. Mfeka71% (−9%)
What you gain

Why a reading contractor switches

Not features for their own sake — each of these solves a specific way a reading contract loses money or loses a tender.

Proof, not paperwork

Every route assignment is timestamped and emailed to the municipality the moment it's submitted. If a reading or an access dispute comes up later, you're not reconstructing what happened from memory.

One system, every area

Run more than one reading area — as several tenderers on this award already do — from one login. The office sees every supervisor and every area without stitching together separate files.

Fewer lost devices

A same-day issued/returned checklist per area means a handheld reader that doesn't come back gets flagged the day it happens, not the week someone finally goes looking for it.

A live safety file

HIRA and H&S committee records update as real events happen instead of ageing into a PDF nobody opens — exactly the record an OHS inspection, a client audit, or a re-tender evaluation asks to see.

Supervisors don't wait on the office

Attendance, route assignment, and device sign-out all happen from a supervisor's own phone. The office keeps full oversight and override — without being the bottleneck for every daily call.

Real oversight, not guesswork

Attendance, routes, and device status update live from the field, area by area. Management sees who's working, where, and what's actually been covered.

Pricing

Priced per reading area, not per user

One flat rate, however many areas you run. Unlimited staff and readers under each. Every module included — no add-ons, no per-module upsell.

R4,500/mo
per reading area
  • Unlimited staff & supervisors
  • All three modules included
  • Onboarding: one week per area
Get your team off paper
Once-off setup — R4,500 per company. Covers full onboarding: portions, MRUs, staff, and user logins loaded and ready to go.
Why trust it

It isn't a concept. It's the system running the job today.

ReadOps is the exact system running Fikelela Labour Services' Tygerberg meter-reading contract for the City of Cape Town today: supervisors confirming attendance every morning, routes assigned and emailed to the municipality every day, hazards logged from the field instead of remembered at head office weeks later.