ReadOps is the day-to-day system a meter-reading contract runs on — attendance, route assignment, device custody, and safety compliance — built for supervisors working from a phone in the field, and an office that no longer has to guess what the team is actually doing.
Built and run daily by Fikelela Labour Services, currently reading the Tygerberg area for the City of Cape Town — not a software company guessing at the job.
Most reading contracts are still coordinated the way they were ten years ago — and it shows up as exceptions nobody can find on time.
Every module included for every client — no add-ons, no per-module upsell.
What a supervisor opens on their phone every morning.
What the office sets up once and controls ongoing.
The record an auditor or client actually wants to see.
A supervisor marks the day's roster from their phone. Once confirmed, it locks and colour-codes — green, amber, red — so a glance tells the office who's out, and nobody can quietly edit yesterday's record.
Every meter-reading unit gets a reader for the day. Split a route across two readers when the pool's too big for one, or mark an MRU "unsafe area" so it's on record that nobody was sent in — then submit straight to the municipality by email.
A printable weekly register per reading area — a supervisor ticks a device out in the morning and back in at night. When something goes missing, there's a paper trail that says exactly when.
Reading percentage, meters read, and total unread, broken down reader by reader — pulled straight from the municipality's own ZDM57 stats and compared automatically against last month's cycle. A supervisor sees who's ahead, who's falling behind, and by how much, without waiting on a spreadsheet someone else has to build.
Not features for their own sake — each of these solves a specific way a reading contract loses money or loses a tender.
Every route assignment is timestamped and emailed to the municipality the moment it's submitted. If a reading or an access dispute comes up later, you're not reconstructing what happened from memory.
Run more than one reading area — as several tenderers on this award already do — from one login. The office sees every supervisor and every area without stitching together separate files.
A same-day issued/returned checklist per area means a handheld reader that doesn't come back gets flagged the day it happens, not the week someone finally goes looking for it.
HIRA and H&S committee records update as real events happen instead of ageing into a PDF nobody opens — exactly the record an OHS inspection, a client audit, or a re-tender evaluation asks to see.
Attendance, route assignment, and device sign-out all happen from a supervisor's own phone. The office keeps full oversight and override — without being the bottleneck for every daily call.
Attendance, routes, and device status update live from the field, area by area. Management sees who's working, where, and what's actually been covered.
One flat rate, however many areas you run. Unlimited staff and readers under each. Every module included — no add-ons, no per-module upsell.
ReadOps is the exact system running Fikelela Labour Services' Tygerberg meter-reading contract for the City of Cape Town today: supervisors confirming attendance every morning, routes assigned and emailed to the municipality every day, hazards logged from the field instead of remembered at head office weeks later.